The Paid Expert's Assistance program allows users to earn money for answering questions. Whenever a user posts a question, he can choose to send it as a paid question to a specific expert. When this happens, the expert receives a share of the payment.
Any user meeting a certain criteria can sign up as an Expert to the program. Signing up is free with no hidden costs. Expert questions are private; they are shown only to the user asking the question and the Expert who answers.
Any registered user meeting the following criteria:
You can earn between 30% and 40% of the income for each Expert question you answer, depending on your user rating for that month.
The default Expert question price is $8.00 before discounts and coupons (with a maximum discount of 30%). You can set the price charged for questions you answer before discounts on the Expert Setting page. Note: the more authoritative you are, the more people will be willing to pay you per question answered.
Yes, it is absolutely free, with no hidden costs.
You don't have to. The system will automatically identify the top experts to each question automatically. You can choose topics you want to avoid by adding a list of stop words separated by commas on your Expert Settings tab on the Update Profile page.
If you still prefer to limit questions sent to you to a specific list of keywords, you can do so by adding a list of required words separated by commas on your Expert Settings tab. Note: defining required words will reduce the number of questions sent to you. Users do not always use the keywords you have defined or spell them as you did in your definitions (typos, abbreviations, etc.).
You will be notified of any new question sent to you via notification that this is a private question. In addition, you will see all questions waiting for your answer on the special Paid Expert's Assistance display, located above the Latest Activity area (on the right panel).
The system identifies the top experts for each question based on text analysis and the expert’s Authority Rank. Those experts are than presented to the user asking the question; the user then chooses the one he likes.
The Authority Rank is an automatically calculated rank assigned to each expert. Authority technology takes into account your contribution to the community, your user rating and several other factors related to your activity on the site.Note: the Authority Rank is just a mathematical way of representing what users think about you. When you take an active part on the community, users see it and come to see you as an authority.
Reply to the user and ask him to request a refund. Please note that on such cases your rating would not be affected.
Not at all. By default the refund doesn't include a vote. Only if a user explicitly submit a negative vote along with the refund, it has an effect on your rating. Since users add a negative vote to a refund requested by an expert only on extreme cases, your rating will not be affected.
For any payment made in order to get an answer from you, you get 30% plus 1% for any difference between the positive and negative votes you have received throughout the related calendar month, with a maximum share of 40%. For example, if on June you have received 8 positive votes and 1 negative, your share would be 37% of all questions asked throughout that month.
To initiate your payment go to your earning report, click "Pay My Confirmed Balance" and confirm the payment details. You should see the payment in your account within two working days.
You can see your current balance through the Expert Earning Report. Expert users have a link to it from the My Pages menu on the top.
Pending balance is your share of the payments made for your answers, paid during the last 30 days. If after 30 days a payment was not refunded, your share is moved from the pending balance to the confirmed balance.
Confirmed balance is your share of all payments made for your answers, minus the pending balance and the payment already paid to you.
Yes. The minimum payment amount is $50 aggregated.
You can ask a question on your area of expertise and see what other experts are charging for their answers.
Your expert earnings are correlated to votes you have received during the related calender month.
Please contact us.
Yes you can donate your payment to any organization you want to. In such a case you can add a special honor tag to your profile.
There are three ways to find your answers on the site:
If a user requests a refund, the share of his payment for that Expert question will be removed from your payment.
First, we believe that people are basically honest :-)
Second, when a user requests a refund he is notified that:
We believe that users who intend to use our website for more than one question will not request a refund without some just cause.
You can set the price users will be charged per question on the Expert Settings tab, from the Update Profile page.
You can uncheck the Account Enabled option on the Expert Settings tab. You can re-enable your account at any time in the future.
After being offline for more than 14 days you would be removed from the Experts List automatically.
You can uncheck those days on the Active Days setting on the Expert Settings tab.
No, the price does not effect your position on the suggested Experts list from our side. Obviously, higher or lower pricing will effect the number of questions sent to you.
No. Our rules forbid this. As an expert you must also make sure your contact information does not appear on the site.
No. You must always get notifications of Expert questions sent to you. You can disable all other notifications if you choose to.
No! The information discussed in Expert questions is private.
You do not have provide any details about yourself on your Profile Page, though we recommend that you do. Whatever information you choose to provide must be accurate and updated at all times.
Yes. We allow users to ask up to 4 follow-up questions on the same original subject up to 7 days after their payment was made. Users are free to correspond with you as required to explain their question, as long as the interactive process is completed no later than 7 days after their payment was made.
Definitely! For example, questions that should be addressed to a licensed professional -- such as a medical or a legal question -- should left to professionals. Don’t answer questions like this unless you are authorized to do so by the law. Another type of question that you should not answer are questions that legally require an in-place examination. These are just a couple of examples, but the guidelines should be honored.
The expert agreement might give you an idea of subjects you should not answer. If you are not sure if you are eligible to answer a question, ask your lawyer or avoid answering the question.
If you decide not to answer a question, please follow our avoiding answering guidelines.